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3P - definition(s)

3P - The three Ps stand for People, Product and Process. When implementing TQM, all three parameters should be improved.

   1. People: Satisfaction of both internal and external customers.
   2. Product: Conforming to the requirements specified.
   3. Process: Continuous improvement of all the operations and activities is at the heart of TQM.

[Category=Data Quality ]

Source: iSixSigma, 28 December 2010 13:02:48, External 

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