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American Customer Satisfaction Index (ACSI)

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American Customer Satisfaction Index (ACSI) - definition(s)

American Customer Satisfaction Index (ACSI) - Released for the first time in October 1994, an economic indicator and cross industry measure of the satisfaction of U.S. household customers with the quality of the goods and services available to them. This includes goods and services produced in the United States and imports from foreign firms that have substantial market shares or dollar sales. ASQ is a founding sponsor of the ACSI, along with the University of Michigan Business School and the CFI Group.

[Category=Quality ]

Source: American Society for Quality, 30 August 2010 12:44:00, External




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