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Baselining - definition(s)

Baselining - Process by which the quality and cost effectiveness of a service is assessed, usually in advance of a change to the service.  Baselining usually includes comparison of the service before and after the Change or analysis of trend information.  The term Benchmarking is normally used if the comparison is made against other enterprises.

[Category=Data Quality ]

Source: iSixSigma, 01 January 2011 09:38:28, External 

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