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Cost of Non-Conformance (CONC)

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Cost of Non-Conformance (CONC) - definition(s)

Cost of Non-Conformance (CONC) - The element of the Cost Of Quality representing the total cost to the organisation of failure to achieve a good Quality product.

CONC includes both in-process costs generated by quality failures, particularly the cost of Rework; and post-delivery costs including further Rework, re-performance of lost work (for products used internally), possible loss of business, possible legal redress, and other potential costs.

See also Cost of Poor Quality (COPQ)

[Category=Data Quality ]

Source: iSixSigma, 11 January 2011 09:13:57, External 

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