Customer Data Integration (CDI)

Customer Data Integration - An approach to managing multiple records containing information about an organization's customers. In this approach, instead of combining all information into a single repository, a combination of technologies, processes and services are used to align information in multiple repositories.

[Category=Data Governance ]

Source: The Data Governance Institute, 23 November 2009 08:11:04, http://www.datagovernance.com/glossary-governance/

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CDI, orCustomer Data Integration - CDI Is a new buzz word for Customer data reference projects.

[Category=Data Cleansing ]

Source: X4DB, 15 May 2010 08:43:12, http://www.x4db.com/glossary.html

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Customer Data Integration (CDI) - Customer data integration (CDI) is comprised of process and technology solutions for recognizing a customer at any touchpoint - while aggregating accurate, up-to-date knowledge about that customer and delivering it in an actionable form "just in time" to touchpoints.

[Category=Information Management ]

Source: Information-Management.com, 09 June 2010 09:41:22, http://www.information-management.com/glossary/c.html

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Customer Data Integration (CDI) - Customer data integration (CDI) is comprised of process and technology solutions for recognizing a customer at any touchpoint - while aggregating accurate, up-to-date knowledge about that customer and delivering it in an actionable form "just in time" to touchpoints.

[Category=Data Management ]

Source: DataMentors, 15 August 2010 10:29:00, http://www.datamentors.com/News-and-Resources/Glossary.html

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CDI - Customer Data Integration (CDI) combines the technology, processes and services needed to set up and maintain an accurate, timely, complete and comprehensive representation of a customer across multiple channels, business-lines, and enterprises typically from multiple sources of associated data in multiple application systems and databases.

[Category=Data Quality ]

Stibo Systems, 15 May 2011 09:36:50, http://www.stibosystems.com/US/Resources/Glossary/B.aspx  

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customer data integration (CDI) - Customer data integration (CDI) is the process of consolidating and managing customer information from all available sources, including contact details, customer valuation data, and information gathered through interactions such as direct marketing. Properly conducted, CDI ensures that all relevant departments in the company have constant access to the most current and complete view of customer information available. As such, CDI is an essential element of customer relationship management (CRM).

Although many companies have been gathering customer data for a good number of years, it hasn't always been managed very effectively. As a result, companies may maintain outdated, redundant, and inconsistent customer data. According to a Forrester Research report, although 92% of companies surveyed believe having an integrated view of customer data is either "critical" or "very important," only 2% have actually managed to achieve that goal.

Related glossary terms: HP e3000, fact table, JAR file (Java ARchive), Create, Read, Update, Delete (CRUD) Cycle, OLAP cube, dimension table

[Category=Data Management ]

Source: WhatIs.com, 10 July 2013 08:35:19, http://whatis.techtarget.com/glossary/Data-and-Data-Management