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Customer Requirements

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Customer Requirements - definition(s)

Customer Requirements - The wants or voice-of-customer in Stated or Implied Terms.

Most of the times the customer is enabled to state the requirements precisely. (Like please bring me a glass of luke warm water to drink). However customer may not always be able to precisely state or equipped to realize the basic attributes of his requirements. It is therefore the responsibility of the supplier to reconsider the attributes of desired/ supplied product in terms of the 'implied or real' requirements. For example the hygiene of the environment in which food is cooked in a resturant.

[Category=Data Quality ]

Source: iSixSigma, 13 January 2011 08:50:48, External 

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