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Customer, Output, Process, Input, Supplier (COPIS)

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Customer, Output, Process, Input, Supplier (COPIS) - definition(s)

COPIS - Customer, Output, Process, Input, Supplier.

Similar to the more common SIPOC but COPIS is a term used for an outside-in approach. Used when completing a high level 'wing-to-wing' map of what a customer experiences. Gives you the steps in the process from a customers view point.

[Category=Data Quality ]

Source: iSixSigma, 10 January 2011 10:19:45, https:web.archive.org/web/20111109014246/http:www.isixsigma.com/index.php?option=com_glossary External 


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