Choose Index below for a list of all words and phrases defined in this glossary.
Sustained Success - According to ISO 9004 2009, an organization achieves sustained success when it meets its objectives and continues to do so over the long term. It further says that objectives can only be achieved if the organization consistently meets the needs and expectations of interested parties (stakeholders).
[Category=Quality ]
Source: Praxium Research Group Ltd, 13 March 2011 10:42:43, http://www.praxiom.com/iso-definition.htm
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