Choose Index below for a list of all words and phrases defined in this glossary.
Service Desk - As part of a Call Center, the Service Desk is the single point of contact between the Service Provider and its users. A typical Service Desk manages incidents and service requests, and also handles communication with users.
[Category=Data Governance ]
Source: The Data Governance Institute, 25 December 2009 10:21:18, http://www.datagovernance.com/glossary-governance/
Data Quality Glossary. A free resource from GRC Data Intelligence. For comments, questions or feedback: dqglossary@grcdi.nl