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Dissatisfiers - definition(s)

Dissatisfiers - The features or functions a customer expects that either are not present or are present but not adequate; also pertains to employees' expectations. Distribution (statistical): The amount of potential variation in the outputs of a process, typically expressed by its shape, average or standard deviation.

[Category=Quality ]

Source: American Society for Quality, 18 September 2010 09:18:28, External




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