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Knowledge Base (KBase/KB)

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Knowledge Base (KBase / KB) - definition(s)

Knowledge base : (1) That part of a knowledge base system in which the rules and definitions used to build the application are stored. The knowledge base may also include a fact or object storage facility. (2) A database where the codification of knowledge is kept; usually a set of rules specified in an if . . . then format.

[Category=Data Quality ]

Source: Larry English, External, 01-Feb-2009 13:04

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Knowledge Base - A collection of facts, rules, and procedures organized into schemas. The assembly of all the information and knowledge of a specific field of interest.

[Category=Data Cleansing ]

Source: X4DB, 21 May 2010 10:03:03, External

Knowledge Base - The repository that spam filters refer to when they are identifying spam trigger words.

[Category=Database Marketing ]

Source: DBG, 07 May 2011 08:44:16, External

Knowledge Base - A repository of documents and other information stored in a centralized database or document management system from which individuals can upload, search, revise, and act upon group information. This collaboration can enhance and archive corporate (or other organizations) knowledge and will grow as it is utilized.

[Category=Data Quality ]

Stibo Systems, 23 May 2011 08:05:54, External

knowledge base - [computing] A database of information about a subject, used in expert systems.

[Category=Geospatial ]

Source: esri, 25 May 2012 09:32:34, External

Knowledge Base/Kbase (KB) - It is a collection of information, facts, rules, and procedures of a specific field of interest with an implied organisation and links to provide navigation among items within the organisation.

[Category=Business Intelligence ]

Source: ElegantJ BI Business Intelligence, 01 November 2012 09:00:41, External 

knowledge base - In general, a knowledge base is a centralized repository for information: a public library, a database of related information about a particular subject, and could all be considered to be examples of knowledge bases. In relation to tnformation technology (IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retrieval for an organization, or for the general public.

A well-organized knowledge base can save an enterprise money by decreasing the amount of employee time spent trying to find information about - among myriad possibilities - tax laws or company policies and procedures. As a customer relationship management (CRM) tool, a knowledge base can give customers easy access to information that would otherwise require contact with an organization's staff; as a rule, this capacity should make the interaction simpler for both the customer and the organization. A number of software applications are available that allow users to create their own knowledge bases, either separately (these are usually called knowledge management software) or as part of another application, such as a CRM package.

In general, a knowledge base is not a static collection of information, but a dynamic resource that may itself have the capacity to learn, as part of an artificial intelligence (AI) expert system, for example. According to the World Wide Web Consortium (W3C), in the future the Internet may become a vast and complex global knowledge base known as the Semantic Web.

Related glossary terms: talking translator, workforce optimization (WFO) software, Interactive Voice Response (IVR), click-to-callback, ANI (Automatic Number Identification), call center/centre, do not call list, callback messaging, call logging, help desk

[Category=Data Management ]

Source:, 20 August 2013 09:09:21, External  


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