Service Level Agreement (SLA)

Service Level Agreement (SLA) - An agreement between an service provider and a customer.

[Category=Data Governance ]

Source: The Data Governance Institute, 25 December 2009 10:22:17, http://www.datagovernance.com/glossary-governance/

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Service level agreement - A formal agreement between an internal provider and an internal receiver (customer).

[Category=Quality ]

Source: American Society for Quality, 21 October 2010 09:01:40, http://www.asq.org/glossary/

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Service Level Agreement (SLA) - A binding contract which formally specifies end-user expectation about the solution and tolerances. It is a collection of service level requirements that have been negotiated and mutually agreed upon by the information providers and the information consumers. The SLA has three attributes: STRUCTURE, PRECISION, AND FEASIBILITY. This agreement establishes expectations and impacts the design of the components of the data warehouse solution.

[Category=Data Warehousing ]

Source: Aexis Business Intelligence, 24 December 2010 09:00:43, http://www.aexis.eu/DataWarehouse-Glossary/