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User - definition(s)

User - An unfortunate term used to refer to the role of people to information technology, computer systems, or data. The term implies dependence on something, or one who has no choice, or one who is not actively involved in the use of something. The term is inappropriate to describe the role of information producers and knowledge workers who perform the work of the enterprise, employing information technology, applications and data in the process. The role of business personnel to information technology, applications, and data, is one of information producer and knowledge worker. The relationship of business personnel to information systems personnel is not as users, but as partners. If Industrial-Age personnel were [machine] "operators" or "workers," then Information-Age personnel are "knowledge workers."

[Category=Data Quality ]

Source: Larry English, External, 13-Feb-2009 11:32

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